Cancellation / Return Policy
Returning a Product is So simple and FREE OF COST.
- To initiate Return / Exchange of a product purchased directly from www.ghadiwaala.com, the customer needs to email us on firstname.lastname@example.org within 10 days from date of Purchase.
- OUR customer care will schedule the pick up of the product from the customer with no CHARGES.
- Once the return is received, Product will be processed to a Quality Check. Once the product is confirmed unused, refund will be initiated for the Product returned.
- The customer must ensure that the return package is placed inside tamper-proof packaging and addressed correctly.
- In this case, the freight charges will be borne by the Vendor of the Brand.
- The returned product must be in its original condition*. It must be accompanied by proof of purchase and the original warranty card, along with the original packaging of the product including manuals, hang tags, etc. In the absence of any one of these elements, the return will not be honoured by www.ghadiwaala.com. *Original condition means that the watch must be in its authentic form as was received by the customer from www.ghadiwaala.com, without any scratches, marks or dents on the product. The security tags should be in place as they were at the time of delivery of the product. If the watch has been resized, that is, if the bracelet or strap of the watch has been adjusted or altered in any manner to fit the customer’s wrist, then www.ghadiwaala.com will not be liable to honour any refund for the product.
- Once the product is returned to www.ghadiwaala.com, our designated service centre will inspect the watch for any ‘change of movement’ with regard to the internal watch parts. This is to check whether the watch casing has been removed and/or the internal parts have been tampered with. This process usually takes up to 2 business days. The exchange or refund for the product will be initiated by www.ghadiwaala.com upon receiving a confirmation from the service centre regarding the quality of the watch received.
- Any amount to be refunded will take a minimum of 7 to 10 business days* from the date that the returned product is inspected and passed by the quality control team at the service centre. The amount will be refunded to the same account from which the payment was originally received by www.ghadiwaala.com.
- All 'cash on delivery' refunds will be processed through RTGS/NEFT by requesting customer to share their bank details in the format shared by www.ghadiwaala.com. All prepaid order amount will be refunded to the same account from which the payment was originally received. In the case of an exchange, any extra difference to be paid will be borne by the customer. The exchange policy does not apply to accessories and smartwatches bought on www.ghadiwaala.com.
- Any returned product that does not adhere to the quality guidelines administered by the www.ghadiwaala.com service centre will not be eligible for an exchange or refund and will be sent back to the customer in the same condition as it was received by www.ghadiwaala.com, on a 'to pay' basis.
- In the case of any dispute, www.ghadiwaala.com will only be liable to refund the entire payment received from the customer for the specific purchase, upon receiving the returned product in the original condition*, and not be liable for compensation in any other form. www.ghadiwaala.com reserves the right to modify and/or change the terms of this policy without any prior notice.